Joy Interiors use Hermes or Royal Mail for delivery, depending on weight, size and destination.
Deliveries will require a signature - please use an address where someone will be available.
Larger furniture items delivery costs will be quoted upon order and will be delivered via courier.
Postage costs are shown at point of sale for each item.
I truly hope you will delighted with your order, however - if you wish to return any items then please notify us by email within 7 days.
Returns will not be accepted if they are after 7 days from delivery.
Postage costs are non-refundable unless the item/s is/are faulty.
Items will be returned at the customers expense. Only items that are faulty/damaged will receive a full refund (after return of original item and fault/damage has been agreed). Other items returned will receive a credit note for future purchase of goods/services. Any bespoke, made to order items and cut fabric lengths cannot be returned unless faulty/damaged.
Made to order items are lovingly created after your order has been received. With this in mind, please allow for 3-4 weeks delivery time.
All returns should be sent to:
26 Snarestone Road
Prior to returning any item - please ensure you have sent an email explaining the problem and the return has been agreed with myself. I can be contacted at firstname.lastname@example.org
Refunds will be processed as quickly as possible after the return has been received.